Umino Documentation
Buy Theme
  • 1. INTRODUCTION
    • Getting Started
    • Free Support
  • 2. THEME INSTALLATION
    • How To Install
      • Quick_Start_Package
      • Base_Start_Package
    • Activation of Purchase Code
    • One Click Demo Import
    • Applying a Template
    • Create Child Theme
    • Translations
  • 3. Magento2 Knowledgebase
    • User Guide
  • 4.THEME CUSTOMIZE
    • Theme Settings
      • General
      • Header
      • Footer
      • Category
      • Product
      • Blog
      • Newsletter Popup
      • Product Popup
      • Fake Order
      • Viewing Visitors
      • Live Chat
      • Free Shipping Cart
      • Fake Time Cart
    • Theme Design
      • General
      • Fonts
      • Colors
      • Header
      • Footer
      • Menu
      • Paper Wrapper
      • Main Content Container
      • Customization Style (CSS)
      • Add Custom Fonts
  • 5.OUR MODULE
    • Product Widget Advanced
    • Delivery & Return
    • Ajax Suite
    • Menu Builder
    • Quick View
    • Instagram
    • Lookbook
    • Optimize Speed
    • Product Questions
    • Product Size Charts
    • Search Suite
    • Layered Ajax Settings
    • Store Locator
    • List Reviews Product
  • 6. Page Builder
    • User Guide
    • Umino Elements
      • Static Menu
      • Revolution Slideshow
      • Icon Box
      • FAQs
      • Blog Posts
      • Lookbook
      • Category Thumbnail
      • Image Box
      • Testimonial
      • Instagram
      • Quote
      • Product Advanced
      • Product Group Home Page
      • Product Countdown Timers
      • Gallery
      • Daily Deal
      • Banner
      • Custom Banner
      • Copy Page Builder layout
      • Newsletter Form
  • 7. EXTERNAL MODULE
    • Revolution Slider
    • Magento 2 Blog
  • 8. Frequently Asked Questions
    • Magento information
    • Upload logo and favicon
    • Config store view
    • Store Details
    • Include the store code in URLs
    • How to Configure the Default Page in Magento 2
    • How to Setup Multiple Websites in Magento 2
    • How to Change Store Scope in Magento 2
    • How to Add a New CMS Page in Magento 2
    • How to Add New CMS Blocks in Magento 2
    • How to custom cms block page Contact Us
    • How to set Default Category Layout in Magento 2
    • How to enable Cookie Law Compliance
    • Categories
      • Magento 2. How to Set the Category Thumbnail Image
      • How to create a new Category in Magento 2
      • Setup root category
    • Product
      • 6 Product Types in Magento 2 Explained & Examples
      • How to Configure Product layout
      • How to Setup Special Price in Magento 2
      • How to Setup Advanced Pricing in Magento 2
      • How to Configure Related, Up-Sell, Cross-Sell Products in Magento 2
      • How to setup Back in stock notification product
    • Speed up Magento 2
  • 9. Video tutorial Library
    • Playlists
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On this page
  • How To Receive Free Support
  • How to find your ThemeForest Item Purchase Code
  • How to leave a review Umino theme on ThemeForest (Envato Market) ?
  1. 1. INTRODUCTION

Free Support

PreviousGetting StartedNextHow To Install

Last updated 7 months ago

Each theme order is accompanied by 6 months of support and gotten free lifetime updates.

Once the initial 6 months of support is over, you will have the option to extend the support coverage for an additional 6 or 12 months. However, even if you choose not to extend the support, you will still have the ability to submit bug reports via email or item comments. Additionally, you will retain access to our online documentation knowledge base and video tutorials.

Please note that Envato provides detailed clarification on their item support policy, which you can find at the provided .

We utilize an advanced and secure ticket system to handle all your support requests. However, it's important to note that support is limited to inquiries related to the theme's features or issues directly associated with the theme.

If you require customization services, please feel free to us at any time.

How To Receive Free Support

  • Step 2 – Fill in the required fields marked with * in the screen.

  • Step 3 – Please provide a detailed description of the problems you are encountering, including screenshots or links to help us better understand and provide the best possible support.

  • Step 4 – Press Create Ticket button and wait for our response (within 14-24 hours)

How to find your ThemeForest Item Purchase Code

There are 2 ways you can find your ThemeForest Item Purchase Code as follows:

If you are unable to log in, please send an email to tokithemes@gmail.com and include your purchase code. Our team will investigate the issue and provide assistance. However, we do not recommend this method as the response time may be slower. This is because we need to forward the email to our support team, which doubles the overall response time.

How to leave a review Umino theme on ThemeForest (Envato Market) ?

To rate our product, please follow these steps:

  1. Log in to your account.

  2. Visit the Umino theme page.

  1. Click on the "Rating" tab.

  1. Select the desired rating (5 stars) and leave your review.

  1. Submit your rating and review.

Your feedback and support are invaluable to us. Thank you for choosing our theme!

Step 1 – Go to Ticket System () and Click Open a New Ticket button.

You can access this link and follow the instructions:

Creating a ticket to get the fastest & most convenient support. (Follow above guide ): Please ensure that you write your request or question in as much detail as possible. If you require assistance with installation, we will gladly perform it for you at no additional cost. To expedite the support process, please provide your SSH or cPanel account credentials, as well as the admin credentials.

We greatly appreciate your interest in our Umino theme. If you are satisfied with our product, we kindly request your support by rating it with 5 stars and leaving a review on .

Go to the website

https://mageblueskytech.com/osTicket/
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
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