Umino Documentation
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    • Magento information
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    • Config store view
    • Store Details
    • Include the store code in URLs
    • How to Configure the Default Page in Magento 2
    • How to Setup Multiple Websites in Magento 2
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    • How to custom cms block page Contact Us
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On this page
  • Store Information
  • Locale Options
  • State Options
  • Country Options
  • Merchant Location
  • Currency
  • Store Email Addresses
  • Contact Us form
  1. 8. Frequently Asked Questions

Store Details

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Last updated 1 year ago

The basic information for your store includes the store name and address, telephone number and email address, that appear on email messages, invoices, and other communications sent to your customers.

General configuration - store details

Store Information

The Store Information section provides the basic information that appears on sales documents and in other communications.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. Under General in the left panel, choose General.

    • Enter the Store Name that you want to use in all communications.

    • Enter the Store Phone Number, formatted as you want it to appear.

    • For Store Hours of Operation, enter the hours your store is open for business. For example: Mon - Fri, 9-5, Sat 9-noon PST.

    • Select the Country where your business is located.

    • Select the Region/State with the country.

    • Enter the Store Address. If the address is long, continue the address on Store Address Line 2.

    • If applicable, enter the VAT Number of your store.

  3. When complete, click Save Config.

Locale Options

The locale determines the many of the settings that are used throughout the store. Some of them are:

  • Language

  • Country

  • Tax rate

  • Currency

  • Price

  • Number format

The locale setting determines the time zone and language used for each store, and identifies the days of the work week in the area.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel under General, choose General.

  3. Select your Timezone from the list.

  4. Set Locale to the store language.

  5. Set Weight Unit to the unit of measurement that is typically used for shipments from your locale.

  6. Set First Day of the Week to the day that is considered to be the first day of the week in your area.

  7. In the Weekend Days list, select the days that fall on a weekend in your area.

    To select multiple days, hold down the Ctrl key (PC) or the Command key (Mac) and click each item.

  8. When complete, click Save Config.

State Options

In many countries, the state, province, or region is a required part of a postal address. The information is used for shipping and billing information, to calculate tax rates, and so on. For countries where the state is not required, the field can be omitted entirely from the address, or included as an optional field.

Because standard address formats vary from one country to another, you can also edit the template that is used to format the address for invoices, packing slips, and shipping labels.

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. Under General in the left panel, choose General.

    • In the State is required for list, select each country where Region/State is a required entry.

    • Set Allow to Choose State if it is Optional for Country to one of the following:

      Yes - In countries where the state field is not required, includes the State field as an optional entry.

      No - In countries where the state field is not required, omits the State field.

  3. When complete, click Save Config.

Country Options

The Country Options identify the country where your business is located and the countries from which you accept payment.

Set the country options for your store

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel under General, choose General.

  3. NOTE

    If needed, clear the Use system value checkbox for each setting you want to change.

  4. Choose the Default Country where your business is located.

  5. In the Allow Countries list, select each country from which you accept orders.

    By default, all countries in the list are selected. To select multiple countries, hold down the Ctrl key (PC) or the Command key (Mac) and click each item.

  6. In the Zip/Postal Code is Optional for list, select each country where you conduct business that does not require a ZIP or postal code to be included as part of the street address.

  7. In the European Union Countries list, select each country in the EU where you conduct business.

    By default, all EU countries are selected. To select the countries that you need, hold down the Ctrl key (PC) or the Command key (Mac) and click each item.

  8. In the Top Destinations list, select the primary countries that you target for sales.

  9. When complete, click Save Config.

Set the country options for specific delivery method

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Delivery Methods.

  3. Select the shipping carrier to which you want to apply specific countries.

  4. For Ship to Applicable Countries, deselect the Use system value checkbox and select the Specific Countries option.

  5. In the Top Destinations list, select the primary countries that you target for shipping.

  6. When complete, click Save Config.

Troubleshooting resources

For help with troubleshooting country configuration issues, see the following Commerce Support articles:

Merchant Location

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Sales and choose Payment Methods.

  3. When complete, click Save Config.

Currency

Store Email Addresses

You can have up to five different email addresses to represent distinct functions or departments for each store or view. In addition to the following predefined email identities, there are a few custom identities that you can set up according to your needs.

  • General Contact

  • Sales Representative

  • Customer Support

Each identity and its associated email address can be associated with specific automated email messages and appear as the sender of email messages that are sent from your store.

Step 1: Set up the email addresses for your domain

Before you can configure email addresses for the store, each must be set up as a valid email address for your domain. To create each email address that is needed, follow the instructions from your server administrator or email-hosting provider.

Step 2: Configure the email addresses for your store

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. Under General in the left panel, choose Store Email Addresses.

    • For Sender Name, enter the name of the person that is associated with the General Contact identity to appear as the sender of any email messages.

    • For Sender Email, enter the associated email address.

  3. Repeat this process for each store email address that you plan to use.

  4. When complete, click Save Config.

Step 3: Update the sales email configuration

If you use custom email addresses, make sure to update the configuration of any related email messages, so the correct identity appears as the sender.

  1. In the left panel, expand Sales and choose Sales Emails.

    The page has a separate section for each of the following:

    • Order and Order Comments

    • Invoice and Invoice Comments

    • Shipment and Shipment Comments

    • Credit Memo and Credit Memo Comments

  2. Starting with Order, expand the section for each message and make sure that the correct sender is selected.

  3. When complete, click Save Config.

Contact Us form

The Contact Us link in the footer of the store is an easy way for customers to keep in touch with you. Customers can complete the form to send a message to your store. A standard Commerce installation displays the default Contact Us form. After submitting the form, a thank-you message appears

It is important to understand that the default Contact Us form is rendered directly from code rather than from a CMS page.

The store footer includes a link to the Contact Us page that is available throughout the store.

The Luma sample data includes additional information on the Contact Us page that demonstrates how you might customize the page for your store.

Configure the Contact Us form

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel under General, choose Contacts.

    • For Send Emails to, enter the email address where messages from the Contact Us form are sent.

    • Set Email Sender to the store identity that appears as the sender of the message from the Contact Us form. For example: Custom Email 2.

    • Set Email Template to the template that is used for messages sent from the Contact Us form.

  3. When compete, click Save Config.

Customize the content

Method 1: Using sample data

  1. On the Admin sidebar, go to Content > Elements > Blocks.

  2. Find the Contact Us Info block in the list and open in Edit mode.

  3. Scroll down to the Content field and make any necessary changes.

    • To work directly with the HTML, click Show / Hide Editor.

  4. When complete, click Save Block.

Method 2: Without sample data

IMPORTANT

Starting with the 2.4.0 release, the contact form can no longer call inside a CMS block or CMS page. All customization of the contact form should be done using layout xml or custom theme templates.

General configuration - store information

Expand the Store Information section and do the following:

To verify the number, click the Validate VAT Number button. To learn more, see .

For more information about the Store information configuration options, see the .

General configuration - locale options

Expand the Locale Options section.

For more information about the Locale configuration options, see the .

General configuration - state options

Expand the State Options section and do the following:

For more information about the State configuration options, see the .

General configuration - country settings

Expand the Country Options section.

You can also configure shipping to specific countries for each available (UPS, FedEx, and so on).

Example of setting the country options for DHL delivery method

The Merchant Location setting is used to configure . If there is no value for this setting, the setting is used.

Expand the Merchant Location section and choose your Merchant Country.

For more information about the Payment Methods configuration options, see the .

Currency Setup - Defines the base and any additional currencies that are accepted as payment. Also establishes the import connection and schedule that is used to update currency rates automatically.

Currency Symbols - Defines the that appear in product prices and sales documents such as orders and invoices. Commerce supports currencies from over 200 countries around the world.

Updating Currency Rates - Currency rates can be manually or imported into your store as needed, or according to a predefined schedule.

Currency Chooser - If multiple currencies are available, the is available in the header of the store.

Expand the General Contact section and do the following:

RMA, RMA Authorization, RMA Admin Comments, and RMA Customer Comments (Adobe Commerce only)

For more information about the Sales Emails configuration options, see the .

Default Contact Us page
Contact Us link in footer
Contact Us page

Expand the Contact Us section and set Enable Contact Us to Yes.

Expand the Email Options section and set the email contact options:

The Luma sample data includes a Contact Us Info block that can be customized for your store. The contact-us-info can be easily modified to add your own content to the Contact Us page.

Use the editor to format the text, and add and .

By default, shoppers access the contact form using the Contact link in the footer of the storefront pages. For more information about customizing the contact page, refer to the .

VAT ID Validation
Configuration Reference Guide
Configuration Reference Guide
Configuration Reference Guide
delivery method
How to add a country
Provided countryId does not exist
Country payment issue
payment methods
Default Country
Configuration Reference Guide
currency
currency symbols
updated
currency chooser
Configuration Reference Guide
block
toolbar
images
links
Frontend Developer Guide
Adobe Commerce
Expansion selector
Expansion selector
Expansion selector
Expansion selector
Expansion selector
Expansion selector
General configuration - store email addresses
Expansion selector
Expansion selector
Merchant Location setting
Sales configuration - sales emails
General configuration - contact us
Contact Us Info block
General configuration - email options
Content block - contact us example