Free Support
Each comes with 6 months of support and free lifetime updates for your Theme.
Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further
If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation knowledge base and video tutorials.
Envato clarifies item support policy here.
We have an advanced, secure ticket system to handle your requests. Support is limited to questions regarding the theme’s features or issues that are related to the theme.
How To Receive Free Support
Step 1 – Go to Ticket System (https://support.nextsky.co/)
Step 2 – If you do not have account, click Create an account.
Step 3 – Fill all the required fields then click Register
Step 4 – After Creating account successfully, you will be redirected to the ticket creation page, continue to follow the instructions to create a new ticket
How to find your ThemeForest Item Purchase Code
You can click here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Then, write your request/question as detailed as possible. If you need help at installing, we'll do it for free for you (no extra fee at all), and you should provide your SSH or Cpanel account, admin credentials for faster support.
If you cannot log in, you can send an email to tokithemes@gmail.com and provide your purchase code, our team will check to help you. However, we don't recommend this way. The response will be slower because we need to forward it to our support team, then it takes double the total time.
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