# Free Support

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Each theme order is accompanied by **6 months of support** and gotten free lifetime updates.
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Once the initial 6 months of support is over, you will have the option to extend the support coverage for an additional **6 or 12 months**. However, **even if you choose not to extend the support, you will still have the ability to submit bug reports via email or item comments**. Additionally, you will retain access to our online documentation knowledge base and video tutorials.

Please note that Envato provides detailed clarification on their item support policy, which you can find at the provided [link](https://themeforest.net/page/item_support_policy).

We utilize an advanced and secure ticket system to handle all your support requests. However, it's important to note that support **is limited to inquiries related to the theme's features or issues directly associated with the theme.**

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If you require customization services, please feel free to [contact](https://mageblueskytech.com/osTicket/) us at any time.
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### **How To Receive Free Support**

![](https://3012836149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6vg2ZodXitGeZrLVE7pt%2Fuploads%2FmEG4IEvwrcmcVxCbZx2o%2FScreen%20Shot%202022-08-02%20at%2016.08.26.png?alt=media\&token=73704c86-d936-45df-8301-5757ba13cbd7)

* **Step 1** – Go to **Ticket System** ([https://mageblueskytech.com/osTicket/](https://mageblueskytech.com/osTicket/)) and Click **Open a New Ticket button**.
* **Step 2** – Fill in the required fields marked with **\*** in the screen.
* **Step 3** – Please provide a detailed description of the problems you are encountering, including screenshots or links to help us better understand and provide the best possible support.
* **Step 4** – Press Create Ticket button and wait for our response **(within 14-24 hours)**

### **How to find your ThemeForest Item Purchase Code**

**There are 2 ways you can find your ThemeForest Item Purchase Code as follows:**

1. **You can access this link and follow the instructions:** [**https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code**](https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code)
2. **Creating a ticket to get the fastest & most convenient support. (Follow above guide** [**How To Receive Free Support**](#how-to-receive-free-support)**):** Please ensure that you write your request or question in as much detail as possible. If you require assistance with installation, we will gladly perform it for you at no additional cost. To expedite the support process, please provide your SSH or cPanel account credentials, as well as the admin credentials.

If you are unable to log in, please send an email to **tokithemes@gmail.com** and include your purchase code. Our team will investigate the issue and provide assistance. However, we do not recommend this method as the response time may be slower. This is because we need to forward the email to our support team, which doubles the overall response time.

### How to leave a review Umino theme on ThemeForest (Envato Market) ?

We greatly appreciate your interest in our **Umino** theme. If you are satisfied with our product, we kindly request your support by rating it with 5 stars and leaving a review on [Themeforest](https://themeforest.net/downloads).

To rate our product, please follow these steps:

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1. Go to the [Themeforest](https://themeforest.net/downloads) website
2. Log in to your account.
3. Visit the Umino theme page.
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<figure><img src="https://3012836149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6vg2ZodXitGeZrLVE7pt%2Fuploads%2F9Jy7nji1YVQAQDTL5Mo4%2Fthemeforest_1.png?alt=media&#x26;token=a67870cc-6726-4074-9eab-81683466ed2d" alt=""><figcaption></figcaption></figure>



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4. Click on the "Rating" tab.
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<figure><img src="https://3012836149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6vg2ZodXitGeZrLVE7pt%2Fuploads%2FEAu5z1kt1Yq23TT1elc0%2Fthemeforest_2.png?alt=media&#x26;token=95f75809-e27c-408c-a35d-e359358703ed" alt=""><figcaption></figcaption></figure>



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5. Select the desired rating (5 stars) and leave your review.
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<figure><img src="https://3012836149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6vg2ZodXitGeZrLVE7pt%2Fuploads%2FweeA2J43qDznywrksO9Y%2Fthemeforest__3.png?alt=media&#x26;token=5c90c026-afbb-4205-8a6a-ae908d7a03d3" alt=""><figcaption></figcaption></figure>



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6. Submit your rating and review.
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Your feedback and support are invaluable to us. Thank you for choosing our theme!
