# Free Support

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Each comes with **6 months of support** and free lifetime updates for your Theme.
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Once the 6 months support is up, you have the opportunity to extend support coverage up to 6 or 12 months further

* If you choose to not extend your support, you will still be able to submit bug reports via email or item comments and still have access to our **online documentation** knowledge base and **video tutorials.**
* Envato clarifies item support policy [here](https://themeforest.net/page/item_support_policy).
* We have an advanced, secure [ticket system](https://support.nextsky.co/) to handle your requests. Support is limited to questions regarding the **theme’s features** or issues that are **related to the theme.**

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If you want customization service please contact us any time.
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### **How To Receive Free Support**

* **Step 1** – Go to **Ticket System** ([https://support.nextsky.co/](https://support.nextsky.co/))
* **Step 2** – If you do not have account, click [**Create an account.**](https://support.nextsky.co/register)
* **Step 3** – Fill all the required fields then click **Register**
* **Step 4** – After Creating account successfully, you will be redirected to the ticket creation page, continue to follow the instructions to [create a new ticket](https://support.nextsky.co/articles/a-comprehensive-guide-to-use-our-ticket-support-system)

### **How to find your ThemeForest Item Purchase Code**

**You can click here:** [**https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code**](https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code)

**Then,**  write your request/question as detailed as possible. If you need help at installing, we'll do it for free for you (no extra fee at all), and you should provide your SSH or Cpanel account, admin credentials for faster support.&#x20;

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**Creating a ticket is the faster & more convenient way. Please patiently wait till your ticket has proceeded**. In case you'd add a new comment before we have a chance to respond, your ticket will go down the list, so, you must edit your previous comment instead.
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_If you cannot log in, you can send an email to_ **tokithemes@gmail.com** _and provide your purchase code, our team will check to help you. However, we **don't recommend** this way. The response will be **slower** because we need to forward it to our support team, then it takes double the total time._

### How to leave a review Minimog theme on ThemeForest (Envato Market) ?

We are very happy and grateful for your interest in our **Minimog**. If you love our theme, please support us by rating 5 stars and leaving a review on [Themeforest](https://themeforest.net/downloads).

Please follow these steps to rate our products

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1. Login to [Themeforest](https://themeforest.net/downloads) => Click to Profile icon and select **Downloads**
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<figure><img src="https://1228290169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKXJeKzPNYFTVQat5VJw%2Fuploads%2FzWPpb9rwfKvzapcEwfZ0%2Fthemeforest_1.png?alt=media&#x26;token=a67870cc-6726-4074-9eab-81683466ed2d" alt=""><figcaption></figcaption></figure>

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2. Select **Minimog** item from your Downloads list, Click to icon **Stars** from **Rate this item** box
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<figure><img src="https://1228290169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKXJeKzPNYFTVQat5VJw%2Fuploads%2FveiWijcFyxYb9iETd7S7%2Fthemeforest_2.png?alt=media&#x26;token=95f75809-e27c-408c-a35d-e359358703ed" alt=""><figcaption></figcaption></figure>

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3. The **Review this item** popup will be shown up. Please **Hover to 5 stars**, select **Main reason for your rating**, leave a **Comments** and click to **Save review**
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<figure><img src="https://1228290169-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOKXJeKzPNYFTVQat5VJw%2Fuploads%2FhIye5H6cwwdW6AuzQj1H%2Fthemeforest__3.png?alt=media&#x26;token=5c90c026-afbb-4205-8a6a-ae908d7a03d3" alt=""><figcaption></figcaption></figure>

Your review is a great motivation for us to improve and bring even more quality products.
